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Look up any ticket with its number and the email you used.

Check ticket status

Enter your ticket number (e.g. HC-1042) and the email you used.

Ticket number

Email

Where's my ticket number?

It's in the confirmation email we sent when you opened the ticket — it looks like HC-1042 or RST-2210. Use the same email address you submitted with.

What the statuses mean

OpenWe received it and it's in the queue.
In progressSomeone is actively working on it.
Waiting on youWe replied and need info from you.
ResolvedFixed or answered — reply to reopen.
ClosedWrapped up and archived.

Something new to report?

Open a fresh ticket and we'll get on it.

Submit a ticket

Products we support

HireConcierge
Your AI job-search concierge
Roost
Family chores, screen time & rewards

© 2026 Majoto AI · Support for HireConcierge and RoostReplies come from a human, usually within one business day.Staff console